Updating Our Room Pricing – now a fully independent hotel

Our Oriental standard double room

Third Party Agents:

Over the last few months, we’ve been phasing out our relationships with third party booking agents like Booking.com and LateRooms, so we’re pleased to now announce ourselves as a fully independent hotel.

We will continue to use the online booking service provided to us by ‘Infotel’ (to whom we pay a flat rate for the booking system, regardless of the number of bookings, to enable our guests to book online 24/7).

However, because of the regularly misleading practises of third party agents apparently acting on our behalf (who were claiming up to 80% savings at Hotel de Vie, even though it was never any cheaper to book through anywhere else, than to book directly with us), we have now completely ended our contracts with the third party booking agents, entirely.

Of course we’ll still be honouring existing bookings made through these previous agents, but no new bookings can now be made directly through any third party agent (unless of course they don’t charge us a commission for doing so). This new policy enables us to more realistically structure our room pricing, and offer the best service to all our guests, without the confusion often caused by third party agent sites.

It also means we now longer need to pay a commission to third parties trying to redirect new bookings through themselves, despite people trying to search for us by name on various search engines and directories.

It also means that all the other ‘affiliates’ sites who used the databases provided by Booking.com and LateRooms (such as Trivago, HotelsCombined, etc.) can now longer display booking information for our hotel, and therefore should all soon be removing our copyrighted text and images from their websites, respectively.

New Pricing:

As you can see through our website, each room here at Hotel de Vie is individually themed.  No two rooms are the same in style, colour, or size.  However, we were previously limited on how many different ‘classes’ of room we could offer.

As a result, all rooms within the same category had to be priced the same, even though the floor area of rooms such as our ‘Lady Hamilton’ and ‘Mirrors & Lace’ were smaller than other similarly priced rooms.  This we didn’t feel was entirely fair to our guests.

So, by limiting bookings to directly with Hotel de Vie, we can now offer our ‘Mirrors & Lace’ room at £5 cheaper than the equivalently sized bed in our ‘Oriental’ room.

Similarly, our ‘Lady Hamilton’ room is now also £5 cheaper than the three other rooms with king sized beds (because of the reduced room size).

This new pricing now applies to all new bookings made from today onwards.

We look forward to welcoming all our guests to the new savings they’re able to make at Hotel de Vie.

Misleading practises by HotelsCombined.com

Unfortunately, more than a week after our original complaint to HotelsCombined.com, they are still trying to mislead our customers and guests by the use of Google Adwords, claiming up to 80% off bookings at Hotel de Vie.

This is impossible to do, as we do not provide discounts or savings to our rates at any time, to anyone. The price you pay on our website, is the price you would pay anywhere else (by phone, in person, etc.)

We did recently end our contract entirely with Booking.com recently, because of their misleading practises in a similar way.

We’ve now also made complaints directly to Google, for breach of our trademark.

Hopefully this matter will be resolved very shortly.

Why does it bother us?

We’ve worked really hard to build Hotel de Vie as the best hotel we can be.  As a result, people are talking about us around the world with positive feedback. People seek us out by name, and therefore people search for us by name to make a booking.

We have in the past, worked with third party agents, like LateRooms, who through their extensive websites, can occasionally bring us new guests who wouldn’t have found us any other way.  For this, we pay LateRooms a small commission of the sale.

However, for affiliates to be taking out adverts, in our name, for the sole reason of capturing guests searching for us by name, to take their own commission, would be like standing outside our door, stopping guests on their way in, and then asking us for a commission in ‘finding these new guests’.

 

 

New custom made / exclusively designed plant display, now next to the Hotel’s front door

We’re pleased to have built a uniquely designed plant display next to the front door of our hotel, which was completed in November 2011, and has now bedded in rather well.

Over the coming years, the natural wood will also grey down slightly to match the other wooden structures in our grounds.

This was a custom design, handmade by the hotel’s manager Jason.  For those Engineers and mathematicians, it was designed around a combination of 30, 45 and 60 degree angles, purposely designed to match the form and shape of the area it was placed within, and of course built entirely on site.

Jason is actually a qualified mechanical engineer (BEng hons), and comes from a long history of hands-on craftsmen and engineers (his grandfather was an original design engineer of the Bic Biro!)

The wood for the display was locally sourced, and the plants were also grown by very local nurseries.

The outside of the hotel was an area we felt could look rather plain at times.  We were also noticing a small number of guests parking in our car park (which historically is at the rear of the building), and then attempting to find the entrance to the hotel around the other side of the hotel (where there is no accessible door to the street).

Fortunately, since building the plant display, this has pretty much stopped entirely, and all of our guests quickly reach the correct door, first time, and straight away.

Our local campaign makes a great start

I was pleased to have been able to get out and about further in our local community today, speaking directly to our neighbours and local residents, introducing myself [Jason] as the new manager, and helping to counter some of the local misconceptions about the hotel.

It’s always interesting meeting people directly, and answering questions and queries they may have had.

Based on the feedback on the first 30 or so people I’ve already been able to speak to this evening in more detail (delivering our new postcards as shown), our first open house event in April looks like it’ll be a popular day during that bank holiday weekend.

We look forward to being able to show more of the local residents around, what is normally behind our closed door to non-guests.

Being able to engage further with the local community, and help give even more back will also be great too.