Unfortunately, more than a week after our original complaint to HotelsCombined.com, they are still trying to mislead our customers and guests by the use of Google Adwords, claiming up to 80% off bookings at Hotel de Vie.
This is impossible to do, as we do not provide discounts or savings to our rates at any time, to anyone. The price you pay on our website, is the price you would pay anywhere else (by phone, in person, etc.)
We did recently end our contract entirely with Booking.com recently, because of their misleading practises in a similar way.
We’ve now also made complaints directly to Google, for breach of our trademark.
Hopefully this matter will be resolved very shortly.
Why does it bother us?
We’ve worked really hard to build Hotel de Vie as the best hotel we can be. As a result, people are talking about us around the world with positive feedback. People seek us out by name, and therefore people search for us by name to make a booking.
We have in the past, worked with third party agents, like LateRooms, who through their extensive websites, can occasionally bring us new guests who wouldn’t have found us any other way. For this, we pay LateRooms a small commission of the sale.
However, for affiliates to be taking out adverts, in our name, for the sole reason of capturing guests searching for us by name, to take their own commission, would be like standing outside our door, stopping guests on their way in, and then asking us for a commission in ‘finding these new guests’.